Customer Support FAQ's

Customer Support FAQ's

Order

How do I place an order?

To place a new order, click on "Buy now", and follow the steps:

  1. Select your option
  2. Enter quantity
  3. Click "Add to cart"
  4. Click "Checkout"
  5. Enter Shipping address
  6. Select payment method
  7. Confirm payment

You will receive a confirmation email with the order details.

I want to cancel my order

Once the order is processed, it cannot be cancelled.

I want an invoice for my order

Registered users, login to "My account" and select "My Order"

For the guest checkout, the invoice will be forwarded to your email address. If you do not receive the invoice, please send an email query to quoting your invoice number & full name.

Subscription Orders

  • Please note that 7 days prior to your subscription period ending a new order will be generated and your credit card will be charged.
  • Please make sure your credit card number & expiry date is up to date.
  • If you have a new credit card or expiry date you must cancel your subscription and commence a new one with your new credit card details.
  • Credit card details are not stored on our website but securely stored with Stripe.

Delivery

When will I receive my order?

Your order will be delivered within the 'Estimated Delivery Date' as committed at the time of order placement. Generally it will take 7-10 business working days depending on your address. If you have not received your order within 10 days, please send an email query to quoting your invoice number & full name.

What is your standard delivery time?

We generally deliver orders within 7-10 business working days depending on your address. You will also receive the shipment tracking details via email, once your order has been shipped.

Payment or Return/Refund

What are the payment mode options?

PayPal & Stripe

How do I return/refund my order?

Click here to view our refund policy.